Rental Assitance Program
How we use and protect your personal data.
Last updated: 8 May 2020
Who are we
Fractional Warehouse (“we”, “our”, “us” or “Fractional”) is committed to protecting and respecting your privacy. The website (“Site”) is operated by Fractional Warehouse Ltd (Company Number PVT-AJUMERJ) a company registered in the Republic of Kenya with its registered office being 1st Floor, Tower 1, The Mirage, Waiyaki Way, Nairobi, Kenya. This Privacy Policy (“Policy”) applies to all other related companies and businesses which form part of Fractional Warehouse providing services within or targeting individuals located within East Africa. References to “we” “us” and “our” in this Policy refer to the above entities.
Our Fractional Warehouse data protection officer for the purpose of the Data Protection Laws may be contacted at info@fractionalwarehouse.com. If you want your data to be deleted, please contact us. If you have any question, please do not hesitate to contact us at info@fractionalwarehouse.com.
Our Commitment and Obligations to you
We take the collection, usage and security of your personal data seriously.
We can only use your personal data under the law if we have a good reason for doing so. The law provides examples of those reasons. These include:
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To perform or fulfil a contract we have with you; or
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If we have a legal duty; or
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If it is within our legitimate business interest; or
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If there is a public interest reason for doing so; or
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If you have given your consent.
A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.
Types of Personal Data We Collect About You
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Contact details of customers (e.g. name, email, address)
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Demographic data (e.g. family & lifestyle details)
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Financial data (e.g. contractual details including payment methods)
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Complaints information
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Technical Information (IP / Cookies)
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Location Data
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User login data
What Personal Data We Collect and Where From
You may give us information about you when filling in forms on our website www.fractionalwarehouse.com (“our site”) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you subscribe to our services, complete a survey, sign up to a newsletter, post material on our site, report a problem with our site, request further services. The information you give us may include your name, address, email address, phone number.
Information we collect about you
With regard to each of your visits to our site we may automatically collect the following information:
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technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
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information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), cookies and methods used to browse away from the page and any phone number used to call our customer service number.
Information received from other sources
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We may receive information from other sources, such as from other third-party booking sites or partner sites for the purpose of providing fulfilment of your booking. The information received may include: names, address details, email, phone, nationality, accompanying traveller information, food and accommodation preference information, and payment information.
Automated decision making
We do not use automated decision-making processes during our relationship with you. Decisions are always reviewed manually.
What do we use your personal information for?